NBT BANK Obtains BankSafe Seal from AARP

NORWICH — NBT Bank has earned a BankSafe seal from AARP recognizing the bank’s efforts to end financial abuse, according to an announcement last week by company officials.

In order to earn the BankSafe seal, more than 80% of frontline staff had to undergo special training and the bank demonstrated further commitment with its policy of reporting suspicion of financial abuse. NBT Bank has also been confirmed by AARP to be in good standing based on a review of Better Business Bureau ratings as well as legal and regulatory activity.

“We view training our employees as an essential tool in protecting our customers from financial abuse,” said Terra Carnrike-Granata, senior director of information security. “Achieving this seal is further evidence of our commitment to a strong fraud prevention plan.”

Based on an October 2019 Virginia Tech study, BankSafe-trained employees are estimated to have helped prevent over $110 million from the theft of senior citizen accounts. More than 2,000 professionals from the financial industry, trade associations, adult protective service agencies, nonprofits, government organizations, regulators, and the legal field have helped AARP develop the training. The BankSafe Trained seal is not an endorsement of a product or service, but indicates that a financial institution’s front-line employees have undergone extensive training in the prevention of financial abuse.

About NBT Bank

NBT Bank offers personal, business and wealth management banking services from seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. The bank and its parent company, NBT Bancorp, are headquartered in Norwich, NY. NBT Bancorp had assets of $12 billion as of December 31, 2021 and trades on the Nasdaq Global Select Market under the ticker symbol NBTB. Further information about NBT is available online at www.nbtbank.com.

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